FAQs – Fairlight Fibers
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FAQs

How Can I Contact You? Please use the form on the Contact Us page. We are a very small company, and cannot accommodate phone orders/customer service requests at this time. If you would like to speak to us by phone, please let us know a contact number when you submit the form, and we will call you back as soon as we can. 

What is Your Shipping Policy? If an item is not designated as custom-made in the description, we will ship within 1-2 days. Items that are custom-made will ship when they are completed. Items that were special ordered will be shipped as soon as the order arrives. 

We offer three types of domestic shipping: USPS First Class Package service (2-5 business days) for just $4 for most packages, USPS Priority Mail (1-3 business days) at about $8 for most packages, and Priority Express (overnight). We offer standard package shipping internationally, so times will vary by locality, but most overseas packages ship for $15.

For US orders over $50, USPS First Class Mail shipping is free!

Can You Wind My Yarn? I'm afraid we cannot do this at this time.

What is Your Refund Policy? We generally accept returns and exchanges up to 60 days after your order was placed. Please contact us at info@fairlightfibers.com to receive instructions on how to return your order.

We will fully refund yarn purchases, as long as the yarn has not been unwound from its original form. If you have unwound the yarn and are not satisfied with your purchase, please let us know when you contact us, and we will do our best to accommodate your return. Other products should be returned with/in their original packaging, unless there is a fault with the item. Please let us know if you do not have the original packaging or the product has been used.

Can I Order From a Single Dye-Lot? If you order several balls of the same color, and that color has a dye-lot (many hand-dyed yarns do not have dye-lots, but this will be noted in the description of the yarn), you can request a single dye-lot when you place your order. If we can't fill your order from a single dye-lot, we will let you know before we proceed. You can email us at info@fairlightfibers.com to check ahead of time.

Can I Get a Color Card? How Accurate are the Colors on the Website? We do have color cards available for many of our yarns. Please email us at info@fairlightfibers.com and ask for one! As everyone's monitor is different, we cannot guarantee that your colors will be exactly like what you see, but we do our best to achieve accuracy.

I Have a Product You Might Be Interested In. Whom Should I Contact? If you are a producer of a product that is locally-made or hand-dyed, such as yarn, yarn bowls, stitch markers... anything a knitter, crocheter or spinner might use, we'd love to hear from you! We are always looking to add new items to our store. Please email us at info@fairlightfibers.com, provide us with a detailed description (preferably with links/photos of your work) and a contact number, and we'll be in touch!

I'm a Designer, and I Think I Have a Pattern You Might Like. Whom Should I Contact? We are always interested in featuring new and exclusive patterns made with our wonderful yarns. If you have created a pattern that is not published elsewhere, and you would like to work with us, please contact us at info@fairlightfibers.com, describe your project and what yarn you envision using from our collection, leave us a contact number, and we'll be in touch!